Billing & Cancellation Terms
This page covers installation, prepayment, and cancellation for Frazier Mountain Internet ("FMIS") service plans. It doesn't cover the store—see each product page for its own pricing and installation details.
Installation
Installation is $125. When you prepay semi-annually or annually for any service plan, that fee is included—you don't pay it separately. Paying month-to-month, it's billed on its own.
No Contracts
There are no contracts. You can cancel anytime.
Cancelling During Your First Prepaid Term
If you cancel during your first prepaid term, the $125 installation fee is deducted from your refund for the unused portion of that term. This doesn't apply to Free Start offer customers.
Free Start Offer Customers: Equipment
This section applies only to customers who ordered the Jeffrey plan under the Free Start offer (orders placed by 11:59 pm Pacific on October 31, 2026). It keeps applying for as long as that service stays active, after the offer itself has ended. It doesn't change the equipment terms for any other customer.
- Ownership. All equipment installed under the offer—the outside radio, wiring, power supply and AirCube AC WiFi router—remains FMIS property.
- Warranty. While your service is active, we repair or replace installed equipment free if it fails, is damaged by lightning, or is physically damaged (for example, a storm knocks the radio loose or a branch takes out the cable). The one exception is physical damage to the router, such as water, pet or drop damage; a replacement router in that case is $50.
- Cancelling early. No early termination fee, and the $125 installation fee is never deducted from a refund, including a refund for the unused part of a first prepaid term.
- When service ends. We collect the equipment. Equipment that isn't returned is charged: outside radio $100, router $100, power supply $25.
Contact
Billing questions: sales@frazmtn.net
Or call us: (661) 242-5500